FAQ’s

ADMISSIONS

What age can my child start?

 Children can start from 2 years of age. 

How many sessions can my child attend?

We have a 2 session minimum policy. These sessions can be taken over 1 day if there is space available. 

Does my child need to be toilet trained?

No.  

What is your admissions policy?

At Oatlands Pre-school we aim to ensure that our award-winning Pre-school is accessible to children and families from all sections of the local community.  We operate a waiting list in date of birth order and then length of time on the waiting list.  We ask that you and your child come for a visit to Pre-school  to  see our setting and meet our staff, at the end of your visit we will give you an Application Form, once we receive the completed form we will place your child’s name on our waiting list.    In order to avoid disappointment, we recommend joining the waiting list as soon as possible – some younger siblings have been known to go on the list at birth!!   

ILLNESS

What action should I take if my child is poorly?

Please phone by 9.00am and state the reason for absence.  It is important that we are informed immediately of any infections in order to alert other parents should their child become ill too. If your child has a sickness bug then, in the interest of other children and staff,  we ask that you keep them at home for at least 48 hours after the last bout of sickness / diarrhea

OPENING TIMES

What days and times do you operate?

We are open from 8.30 am to 4.00pm Monday to Friday during term-time.

What should I do if another person is collecting my child?

Please let the staff know in advance.  Your child will only be released to you or your named collector.  However, in the case of an emergency – please telephone the Pre-School and give details of who is to collect your child. This person should be issued with the password on your child’s registration form.  We will not release your child without this information – this is  for your child’s security.

FEES / FREE ENTITLEMENT

What do you charge per hour?

 We operate a tiered fee scale. From September 2017 we charge £5.20 per hour for children aged two. Once your child reaches three years old they will move to the second fee tier which is £5.10 per hour. 

How does the Early Years ‘Free Entitlement’ work?

All 3 & 4 year old children are entitled to 15hours per week of ‘Free Entitlement’ for 38 weeks year.   Some 2 year olds are also able to access this funding.

From September 2017 there is an additional 15hours of ‘Free Entitlement’ available for children of working parent/carers.  Further information about 30hours Free Entitlement can be found by following this link               

When are fees due? 

Our invoices are issued on a monthly basis and all fees are payable in advance.  Please pay all fees by BACS, using your child’s name and the invoice number as reference. Our bank account details are at the bottom of the invoice. 

Do you accept childcare vouchers? 

Yes – however please be aware that no refunds can be issued. 

Are you registered for Tax Free Childcare (TFC)?

Yes – however please be aware that no refunds can be issued. 

Do you charge a deposit?

Yes. – We ask for a £30 deposit to place your child’s name on our Waiting List.  We then require further deposit of £30.00 once we confirm your child’s start date and sessions with us. Both deposit amounts will be deducted from your first month’s fees or, for children accessing Free Entitlement, will be refunded to you by BACS, after the Local Authority Headcount (usually around mid-term).  

What notice is required that my child will no longer attend?

A minimum of half a term’s notice in writing is required otherwise sessions will still be charged for.

MISCELLANEOUS

Do you have any restrictions on what my child should wear?                                                                                                             

Open-toed sandals, crocs, bracelets, necklaces and watches are not permitted.  Longer length hair should  be kept tied back. Children with pierced ears should wear studs only.  The children are encouraged to be independent e.g. putting on their coats, going to the toilet etc so clothes that are easy to manage themselves are preferable. T-shirts and sweatshirts with the Pre-school logo on are available for purchase.

Do I need to supply any equipment? 

We have protective clothing for the children when they access  activities both indoors and outdoors. Please do not send your child to Pre-school in their good clothes – our activities are often messy play activities.   Please ensure all your child’s clothing is clearly labelled and named. 

What should I do if I have concerns?

At Oatlands Pre-School we hope that you and your child enjoy your time with us and being members of our Pre-school. We operate an ‘open door’ policy and are always happy to listen to your ideas, views, questions or you may use our suggestion box.  Alternatively, if you wish to discuss any issue in confidence, we are happy to make an appointment. 

How will we be notified of an unscheduled closure?

An announcement will be posted on our website & Facebook Page. The Local Radio station (Stray FM) also read out a list of school closures in the event of closure due to inclement weather. 

Are there any items that my child may not have in their lunchbox?

We ask that you DO NOT send fizzy drinks, sweets or peanuts including peanut butter sandwiches  – to avoid any issues for those with allergies.  Please ensure grapes are halved to avoid the risk of choking.   We would advise parents/carers to consider the benefits of putting a small ice pack in the lunch box to help safeguard against possible tummy upsets.